Auction

Prize Redemption Information

Once a bid has been successfully won, the full settlement of the prize value is required before the prize voucher can be issued to the winning bidder.

Redemption instructions will be sent to your registered email upon confirmation of payment.

For any questions or support, please contact our auction team.

Important Information for Bidders

Before placing a bid, please read the following terms regarding auction items:

• Prize Validity: Check the validity dates carefully. All bookings are subject to availability.
• Accommodation Prizes: Blackout dates apply during school holidays, public holiday weekends, and special events.
• Prize Inclusions: Review what is included with each prize before bidding.
• Voucher Conditions:
  • Vouchers are not redeemable for cash and non-transferable.
  • Each voucher is valid for single use only and must be redeemed in full.
• Booking Process: All bookings must be made directly with the hotel or service provider.

By placing a bid, you agree to these terms. For any questions, please contact our auction support team.